What is your transportation policy?
All orders qualify for free delivery and returns. Please note the following details:
• Orders are processed and shipped from Monday to Friday, excluding public holidays.
• Standard order processing time is 1-2 business days, with delivery taking 8-15 working days.
• Deliveries to remote areas may require additional time.
How do I track my order?
You can track your order using the tracking information provided for your purchase.
Will my order arrive in a single package?
To ensure prompt delivery, your order may be split into multiple shipments. However, you will only receive one order confirmation email. You may, for example, receive separate shipping notifications with distinct tracking information for each parcel.
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How can I edit or cancel my online order?
During our normal working hours, you can request to cancel your order within 60 minutes of submission. Please contact our online customer service team to confirm the cancellation.
Customer Service Working Hours:
• Monday to Saturday: 9:00 am - 10:00 pm (Eastern Time, US)
• Sunday: Closed
What payment methods do you accept?
We accept Visa and MasterCard.
How do I track my return?
You can track your return by clicking the "Track Your Return" link in your return confirmation email, or by using the tracking number printed on your return shipping label.